1ee Frequently Asked Questions

Visit 1ee.app and click the registration button. You will need to provide your full legal name, a valid Pakistani mobile number, date of birth, and create a password. Registration takes under two minutes. You must be at least 21 years old to register. Once your account is created, you can deposit and start playing immediately — though full KYC verification is required before your first withdrawal is processed.

1ee requires one government-issued photo identity document for KYC verification. Pakistani players can submit their CNIC (Computerised National Identity Card) or a valid Pakistani passport. Upload clear photos of both the front and back of your CNIC directly through the Account Verification section. Most verifications are approved within 24 hours. Some accounts may be asked for a proof of address document as a secondary check.

On the 1ee login page, click "Forgot Password" and enter the mobile number registered to your account. You will receive a one-time SMS verification code. Enter the code, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered mobile number, contact the 1ee support team via live chat and an agent will guide you through an identity-verified manual reset.

No. 1ee strictly enforces a one-account-per-player policy. Duplicate accounts are a violation of the 1ee Terms & Conditions and are detected automatically during KYC verification and payment processing. If duplicate accounts are found, both accounts may be suspended and any associated balances or winnings may be forfeited. If you have accidentally created two accounts, contact support immediately to merge them before any action is taken.

Contact the 1ee support team via live chat and request permanent account closure. Before closure, any remaining balance in your account will be returned to your verified withdrawal method. If you are closing your account due to gambling concerns, please let the support agent know — in that case, a self-exclusion may be a more appropriate option than full closure. Account closure is processed within 24 hours of request confirmation.

1ee supports all major Pakistani payment methods: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT cryptocurrency. All payment methods support both deposits and withdrawals. The full list of supported methods is visible on the Cashier page after you log in to your 1ee account. New payment options are added regularly — check the Cashier page for the most current list.

The minimum deposit on 1ee varies by payment method. For JazzCash and EasyPaisa, the minimum is Rs 500. For bank transfers via HBL, UBL, and Meezan, the minimum is Rs 1,000. For USDT cryptocurrency, the minimum is equivalent to approximately Rs 1,000 at the time of the transaction. There is no maximum deposit limit, though very large deposits may require additional verification under AML compliance rules.

JazzCash withdrawals on 1ee are typically processed within 15 to 60 minutes once approved. The 1ee finance team processes withdrawal requests continuously during business hours. Requests submitted on weekends or Pakistani public holidays may take slightly longer. If your KYC verification is complete and you have not triggered any additional security checks, same-day JazzCash withdrawals are the norm rather than the exception. Delays beyond 4 hours should be reported to support.

1ee does not charge its own fees on deposits or withdrawals. However, your payment provider — for example JazzCash or your bank — may apply their own transaction fees depending on the type of transfer. These fees are set entirely by your payment provider and are outside 1ee's control. For USDT withdrawals, standard blockchain network fees (gas fees) apply and are deducted from the transfer amount. Always check your provider's fee schedule before initiating a transaction.

Delays in EasyPaisa withdrawals from 1ee are most commonly caused by one of three things: pending KYC verification, an active bonus wagering requirement that has not yet been met, or an additional security review triggered by a large or unusual withdrawal amount. Check your account verification status and your active bonus status first. If both are clear and your withdrawal has been pending for more than 4 hours, contact the 1ee support team with your transaction reference number for a direct update.

No. Under 1ee's AML (anti-money laundering) policy, withdrawals must be returned to the same payment method used for the deposit where possible. If you have deposited via JazzCash, your withdrawal must go back to the same JazzCash number. This policy exists to protect you and to comply with the requirements of 1ee's international gaming license. If your original payment account is no longer accessible, contact support to go through a verified account change process.

1ee offers four main game categories: slot games from leading international providers, live dealer casino tables including baccarat, roulette, and blackjack, sports betting with a focus on cricket and PSL markets, and fish shooting games including Dragon Fishing and God Fish Slicing. All games are accessible from both desktop browsers and mobile devices without any app download required. New games and markets are added regularly.

Yes. PSL (Pakistan Super League) cricket is one of the most popular betting markets on 1ee. During the PSL season, 1ee offers pre-match and live in-play betting on all PSL fixtures, including match winner, top batsman, total sixes, and many more markets. International cricket — including Pakistan national team Test matches, ODIs, and T20Is — is also available. Odds are displayed in standard decimal format and updated in real time during live matches.

RTP (Return to Player) varies by slot game and provider. Most slots on 1ee have RTPs between 94% and 97%. The RTP for each individual game is published in the game information panel, which you can access by clicking the "i" or "Info" button inside the game. Higher RTP means a lower house edge over time, though RTP is calculated over millions of spins and does not guarantee any outcome in a single session. Always check the game info before playing.

All casino games on 1ee are supplied by licensed third-party game providers whose RNG (Random Number Generator) systems are independently tested and certified by recognized testing laboratories. Live casino tables use physical cards and wheels operated by real human dealers streamed in real time, with no automated outcome manipulation possible. 1ee's international gaming license requires regular third-party audits of all game providers. Full fair play documentation is available on request from the support team.

No download is required. 1ee is fully optimized for mobile browsers on both Android and iOS devices. Simply open 1ee.app in your mobile browser — Chrome, Safari, or any modern browser works fine. All games, live casino tables, sports betting, and account management features are available on mobile. The mobile interface is responsive and touch-optimized. If you prefer, you can also add a shortcut to your home screen for one-tap access without visiting the browser each time.

1ee offers a welcome bonus on your first deposit. The current welcome offer details — including the bonus percentage, maximum bonus amount in PKR, and any free spins included — are displayed on the 1ee homepage and in the Promotions section after you log in. Bonus terms change from time to time, so always read the full terms on the current promotion page before depositing. Welcome bonuses are only available to first-time depositors and cannot be combined with other offers.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before it can be withdrawn as real cash. For example, a bonus of Rs 1,000 with a 30x wagering requirement means you need to place a total of Rs 30,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

Each 1ee bonus has its own expiry period, which is clearly stated in the specific promotion's terms and conditions. Most welcome and reload bonuses must be wagered within 7 to 30 days of being credited to your account. If you do not meet the wagering requirement within the expiry window, the bonus and any associated winnings are removed from your account. You can check the remaining time on active bonuses in the "My Bonuses" section of your 1ee account dashboard.

Yes. 1ee operates a loyalty programme that rewards regular players with points for every real-money wager placed across all game categories — slots, live casino, sports betting, and fish games. Points accumulate in your account and can be redeemed for bonus funds or used to climb the loyalty tier ladder. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, exclusive PKR reload bonuses, and special PSL season promotions. Visit the Loyalty page inside your 1ee account for full tier details.

Yes, you can cancel (forfeit) an active bonus at any time from the "My Bonuses" section of your 1ee account. Cancelling a bonus removes it from your account, along with any winnings generated from bonus funds. Your real-money balance that was not derived from the bonus is not affected. If you have already started wagering and wish to cancel, the support team can process the forfeiture for you. Note that some bonuses may lock your account from withdrawals until cancelled — another reason to read bonus terms before accepting.

Yes. 1ee operates under an international gaming license issued by a recognized offshore gaming regulatory authority. This license requires 1ee to maintain specific player protection standards, conduct regular independent audits of game fairness, implement AML (anti-money laundering) controls, and enforce responsible gaming policies including the 21+ age requirement. The license details are available in the footer of the 1ee website. Playing on a licensed platform means your account and funds are subject to regulatory oversight.

The minimum age to register and play on 1ee is 21 years old. 21+ This is enforced at registration and during the KYC identity verification process using your CNIC or passport. If you are found to be under 21 at any point, your account will be immediately suspended, your deposits returned, and any winnings forfeited. If you suspect an underage person has registered on 1ee, contact support immediately. 1ee takes this requirement seriously as a condition of its international gaming license.

Self-exclusion on 1ee is available instantly via live chat. Open the live chat on any page of 1ee.app, tell the support agent you want to self-exclude, and confirm your identity. Your account will be suspended in the same conversation — no waiting, no forms, no delays. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. During self-exclusion, you cannot log in, deposit, or wager. You will also be removed from all marketing communications. Visit the Responsible Gaming page for full details.

Yes. Every 1ee account has deposit limit controls built in — accessible directly from your Account Settings without contacting support. You can set a daily, weekly, or monthly PKR deposit limit. Reductions take effect immediately. Increases carry a 24-hour cooling-off period before the higher limit activates, giving you time to reconsider. There is no minimum limit — you can set it as low as Rs 500 per day if that is what suits your budget. Session time limits and reality check pop-ups are also available in the same settings section.

1ee uses 256-bit SSL/TLS encryption for all data transmitted between your device and the 1ee platform. All stored data — including your personal information and financial records — is encrypted with AES-256 at rest. Staff access to player data is role-restricted and requires multi-factor authentication. 1ee does not sell your personal data to any third party. Full details of how your data is collected, used, and protected are set out in the 1ee Privacy Policy.

If you are concerned about your gambling habits, start with the tools available directly on your 1ee account — deposit limits, cooling-off periods, and self-exclusion are all immediately available. You can also contact the 1ee responsible gaming team via live chat 24/7 for confidential support. Additionally, international responsible gaming organizations such as GamCare and Gamblers Anonymous provide free independent support resources. The 1ee Responsible Gaming page contains a full overview of all available tools and a self-assessment questionnaire.